Can I cancel my order?

Order Cancelation

Customers can cancel orders for a full refund within 24 hours of payment. After 24 hours, refunds will be made at the customer’s request and according to the following schedule:

Multimedia projects: refunds will be made in full, minus the cost for any media (images, video, interviews and music) purchased for the project.

Design projects: refunds will be made in full, minus the cost for any media (images, video, interviews and music) purchased for the project.

Custom work (including animation, artwork, voice narration and music): refunds will be made at the discretion of the artist, unless prior ‘audition’ arrangements have been made

Marketing and Distribution: No refunds will be made after the 24 hour grace period.

Website and Social Media Design/Maintenance: Monthly fees can be cancelled at any time prior to the monthly billing cycle. No refunds will be issued for previous months’ maintenance.

Editing Services: No refunds will be made after the 24 hour grace period.

Reviews and Awards: No refunds will be made after reviews or judging have begun.

Refunds will be issued only by the same method of payment used at the time of purchase. If your original order was placed using the Currency Converter, the refund will be issued in your local currency and will be calculated with the same rate used when you placed your order.

Thank you

Castelane, Inc.

1710 MacArthur Rd., #203

Whitehall, PA 18052

647-281-1554
Admin@castelane.com

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